30-Day Return & Exchange Policy
Returns & Eligibility
We want you to love your golf headcovers. If you are not completely satisfied with your purchase, you may return new, unused items within 30 days of delivery for a full refund or exchange.
To be eligible for a return:
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Items must be unused, unwashed, and in original condition.
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Items must include all original packaging, tags, and accessories.
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Custom, personalized, or clearance items are final sale and non-refundable unless defective.
How to Initiate a Return
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Contact Us: Email our support team at support@headcoversonline.com with your order number and reason for the return.
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Receive Authorization: We will email you a Return Merchandise Authorization (RMA) along with return shipping instructions.
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Pack & Ship: Pack the item securely in its original packaging and include a copy of your order confirmation or RMA slip.
Shipping Costs
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Standard Returns: Customers are responsible for return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.
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Defective or Damaged Items: If your item arrived damaged, defective, or incorrect, please notify us within 7 days of delivery. We will provide a prepaid return label and send a replacement at no additional cost.
Refunds & Processing
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Once we receive and inspect your returned item, we will send an email notification confirming receipt and status.
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Approved refunds will be processed back to your original payment method within 5 to 7 business days.
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Original shipping charges are non-refundable unless the return is due to our error.
Exchanges
Need a different size, fit, or style? Contact us at support@headcoversonline.com to request an exchange. We will guide you through returning the original item and placing an order for the replacement.
